Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within the United States only.

Shipping cost

Free tracked shipping on every US order, with no minimum spend.

No customs fees or import charges

All import duties and taxes are paid in advance, before your parcel reaches you. The price you pay at checkout is the only cost. Nothing is billed to you on delivery.

Processing time

Orders are processed and dispatched within 1–3 business days of being placed. Orders placed at a weekend or on a public holiday are processed on the next business day.

Delivery time

Once dispatched, US orders arrive within 5–8 business days, fully tracked.

Delivery estimates are not guarantees. Carrier delays, weather and customs inspections can occasionally add time beyond our control. If your order is running significantly late, contact us and we will chase it for you.

Tracking

As soon as your order ships you will receive a tracking number by email. It can take 24–48 hours for the first scan to appear once the number is issued.

Ordering two?

Both units ship together in a single tracked parcel, whichever colors you choose.

Where orders ship from

Orders are dispatched from our fulfilment partner's overseas warehouse, with all duties prepaid, so there is nothing for you to settle on arrival.

Incorrect addresses

Please check your shipping address carefully at checkout. If an address is wrong or incomplete, email us straight away — we can usually correct it before dispatch. Once a parcel has shipped, we cannot change its destination, and orders returned to us because of an undeliverable address may incur a reshipping cost.

Lost or undelivered parcels

If tracking shows no movement for 10 business days, or your parcel is marked delivered but has not arrived, contact us. We will investigate with the carrier and replace or refund your order where it cannot be located.

Questions

Email store@sudsonicspeaker.com and we will reply within 24 hours.