Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at store@sudsonicspeaker.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at store@sudsonicspeaker.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@sudsonicspeaker.com.
Returns, Refunds & Guarantee
We want you to be happy with your Sudsonic. If it isn't right for you, we'll make it right.
30-day money-back guarantee
You have 30 days from the day your order is delivered to request a refund, for any reason. You do not need to justify your decision.
To start a return or refund, email store@sudsonicspeaker.com with your order number. We reply within 24 hours.
Faulty, damaged or incorrect items
If your order arrives damaged, does not work, or is not what you ordered, contact us within 30 days of delivery and we will replace it or refund you in full, at no cost to you.
To open a claim, please send us:
- Your order number
- A photo or short video showing the problem
- A short description of the fault
A photo or video lets us identify the issue quickly and, in many cases, resolve it the same day without you having to send anything back. You will never be asked to pay return shipping on a faulty, damaged or incorrect item.
Change of mind
If the item works as described and you simply do not want it, we will still refund you within the 30-day window. In that case the cost of return shipping is yours to cover, and the item should be returned unused and in a resaleable condition with its accessories.
Please email us before returning anything. In many cases we will not need the item back at all, and we will tell you that before you spend anything on postage.
How refunds are issued
Refunds are issued to your original payment method. Once approved, please allow up to 10 business days for the money to appear on your statement, depending on your bank or card issuer. We will email you as soon as the refund has been sent.
Cancelling an order
If your order has not yet been dispatched, we will cancel it and refund you in full. Please email us as soon as possible. Once an order has shipped it cannot be cancelled, but the 30-day guarantee above still applies from the day it arrives.
What is not covered
- Accidental damage or misuse after delivery
- Normal wear and tear
- Water damage caused by submerging the case. It is sealed against splashes and steam, but is not designed to be submerged.
- Items returned after the 30-day window has closed
Contact us
Email store@sudsonicspeaker.com with your order number and we will get back to you within 24 hours.